Customer Service Team Member


Job Function

The Customer Service Team Member is responsible for greeting and serving customers, preparing menu items and maintaining food safety and sanitation standards.  

Principal Duties and Responsibilities


1.    Perform sanitation procedures on:-

·         counter tops,

·         utensils

·         all working surfaces

·         equipment

·         beverage dispensers

·         vegetables

 Food Preparation:

1.    Prepare menu items according to prescribed individual recipe and in accordance 

       with established guidelines and protocols

2.     Prepare assortment of ingredients according to established guidelines

3.     Adhere to restaurant-specific operations

4.     Follow all rotation procedures for meat, cheese, sauce, etc.


1.   Clean all customer areas including dining area, floors, tables, walls, washrooms, 

       party areas and general front store area

2.    Perform shift change procedures as outlined

3.   Restock and replenish beverage dispensers, ice bins, condiment bottles, cups,  

      covers, etc.

4.    Follow all rotation procedures for products

5.    Assist with stocktaking as required



1.     Adhere to all relevant health and safety policies and customer service guidelines

2.     Demonstrate superior product knowledge

3.     Engage in up-selling and suggestive selling

4.     Handle customer queries, escalating if necessary



1.  Perform applicable administrative functions  and any other relevant duties as assigned

Qualifications and Experience

·         Three (3) CXC passes including Mathematics and English

·         Certification in Food and Nutrition or Food Preparation will be an asset

·         Customer Service or Hospitality training/certification will be an asset

Applicants may Whatsapp 376-3407 for further information or may attend an interview at our Head Office, LP#80 El Socorro Road Ext., El Socorro, on Mondays and Tuesdays between the hours of 9:00 a.m. and 11:00 a.m.

Be sure to bring along the following:

 ONE (1) Passport Sized Photos;

 Minimum 3 CXC Passes Or Other Equivalent Academic Certificates;

 One (1) Letter Of Recommendation From Past Employer/ Present Employer or Institution Attended

 Certificate Of Character (Official Receipt);

 Copy Of Your National Identification Card

 Copy Of Your Birth Certificate;

Copy Of Your NIS Number




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