Customer Service Representative


1. Job Function

The Customer Service Representative is responsible for the administration of the Front Office and receiving patients/ clients.  All activities must conform to organizational guidelines and standards and to all legal requirements.

2. Principal Duties and Responsibilities 

1. Receives patients/ clients and responds appropriately to queries and requests and assists in the completion of required forms

2. Performs general administrative duties including but not limited to: 
Requisitions relevant files
Files all relevant patient/client information in the respective files
Retrieves files based on requests
Compiles, verifies and types medical records
Translates doctors’ dictations of patient care and treatment into comprehensive typed records

3. Refers complaints regarding billing or service to the Customer Service Representative Supervisor

4. Handles incoming and outgoing calls and correspondence according to company’s standards

5. Maintains the integrity of the Private Practice Software by ensuring that all data is entered accurately

6. Maintains hard copy ad electronic filing systems to facilitate easy retrieval and proper record keeping in-keeping with company’s standards

7. Maintains confidentiality

WESTSHORE (in addition to duties 1 to 7)

8. Assists with the scheduling of doctors’ rosters in conjunction with the Lead Consultant

9. Raises all charges to facilitate collection of funds by accounting personnel

10. Visits the Ward, CCU and ICU to determine if there are any patients requiring appointments

11. Ensures that patient demographics are recorded on insurance forms and coordinates completion

12. Types ECHOs and TOEs and ensures that reports are completed

13. Maintains confidentiality

14. Performs any other relevant duties

3. Personal Attributes

Detail oriented
Service driven
Able to multi-task
Team player
Maintains the highest level of personal conduct in performing duties

4. Qualifications and Experience

5 CXC Level passes including Mathematics and English Language
One (1) year experience in a similar position
Computer literate 

5. Knowledge, Skills and Abilities

Good communication skills
Good interpersonal skills
Able to work with little supervision
Able to read and interpret written information

Please submit all applications to Kindly note that applicants must submit their academic documents and a recent police certificate of character.




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