1.  Installs hardware and peripheral components such as monitors, keyboards, printers and disk     drives.

  2.  Loads specified software packages such as operating systems and business applications into                 computer.

  3.  Enters commands and observes system functions to verify correct system operation.

  4. Responds to staff inquiries concerning systems operation and diagnoses system hardware,           software and operator problems.

  5.  Instructs users on use of equipment, software and manuals.

  6.  Recommends or performs remedial actions to correct problems.

  7.  Replaces defective or inadequate hardware and software packages.

  8.  Refers major hardware and software problems to third-party service personnel for correction.

 9.  Responsible for securing company information and the integrity of data and IT equipment   including data backups and restoration, anti-virus and firewall maintenance.

  10. Performs related work as required by the appropriate Authority.

3. Personal Attributes:-

• Excellent interpersonal and communication skills

• Self-motivated

• Able to work independently or with little supervision.

4. Qualifications and Experience:-

1. A+ Certification 

2. Network + Certification

3. Two (2) years' experience in a similar position

4. Experience in a Microsoft Windows environment with MS Active Directory, TCP/IP

    networking

5. Experience with PBX Management, CISCO Switches and Project Management will be considered an asset

5. Knowledge Skills and Abilities:-

• Very good troubleshooting skills

• Very good analytical and problem-solving skills

• Able to work in a fast-paced environment